1. Introduction and Acceptance of Terms
These Terms and Conditions govern your use of MaxiSpin Casino, accessible at https://maxispin-casino-nz.com/, and apply to all players accessing the platform from New Zealand. By registering an account, logging in, or otherwise using any part of the MaxiSpin Casino website or its services, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.
If you do not accept these Terms, you must not use the MaxiSpin Casino platform. MaxiSpin reserves the right to amend these Terms at any time. Continued use of the platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.
These Terms should be read alongside our Privacy Policy and Responsible Gambling Policy, which together form the complete agreement between you and MaxiSpin Casino.
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 20 years of age to register and play at MaxiSpin Casino. This minimum age requirement is set in accordance with the Gambling Act 2003 (New Zealand), which prohibits participation in gambling activities by persons under the age of 20. MaxiSpin Casino takes underage gambling seriously and employs age verification procedures as part of the account registration process.
If we have reason to believe that a player is under 20 years of age, we reserve the right to suspend the account immediately, withhold any winnings, and report the matter to the relevant authorities where required.
2.2 Residency and Jurisdiction
MaxiSpin Casino accepts players from New Zealand. By registering, you confirm that you are not located in, or ordinarily resident in, a jurisdiction where online gambling is prohibited by local law. It is your responsibility to ensure that your use of the platform is lawful in your location.
2.3 One Account Per Player
Each player is permitted to hold one active account only. Creating duplicate accounts, whether in your own name or using another person’s identity, is strictly prohibited. Any additional accounts discovered will be closed, and balances may be forfeited. If you have lost access to an existing account, please contact our support team at https://maxispin-casino-nz.com/contact-us/ rather than registering a new one.
2.4 Accurate Information
You are required to provide accurate, complete, and truthful information when registering your account. This includes your full legal name, date of birth, residential address, email address, and any other details requested during registration or subsequent identity verification. Providing false information is a breach of these Terms and may result in permanent account closure and forfeiture of funds.
3. Account Verification (Know Your Customer)
MaxiSpin Casino is required to carry out identity verification checks in accordance with anti-money laundering obligations and responsible gambling best practices. You may be asked at any point, including prior to making a withdrawal, to provide documentation such as:
- Government-issued photo identification (e.g., New Zealand passport or driver’s licence)
- Proof of residential address (e.g., a utility bill or bank statement dated within the last three months)
- Proof of the payment method used to deposit funds
- Source of funds documentation where large deposits or withdrawals are involved
Failure to provide requested documentation within a reasonable timeframe may result in suspension of withdrawal functionality or account closure. Verification documents are handled in accordance with our Privacy Policy.
4. Deposits and Withdrawals
4.1 Currency
MaxiSpin Casino operates with New Zealand Dollars (NZD) as the primary account currency. Deposits and withdrawals are processed in NZD, eliminating unnecessary currency conversion fees for New Zealand players.
4.2 Deposits
Funds must be deposited from a payment method registered in your own name. Deposits made using third-party payment methods not belonging to you will be declined or reversed. MaxiSpin Casino reserves the right to request verification of your payment method before processing any withdrawal.
Deposits are generally processed instantly, subject to the processing times of your chosen payment provider. Minimum and maximum deposit limits may apply depending on the selected payment method and will be displayed at the time of transaction.
4.3 Withdrawals
Withdrawal requests are subject to identity verification being completed in full. MaxiSpin Casino aims to process withdrawal requests promptly, although actual receipt of funds is subject to the processing timelines of individual payment providers.
We reserve the right to delay or decline a withdrawal where:
- Identity verification has not been completed
- There is a reasonable suspicion of fraudulent activity or money laundering
- The applicable wagering requirements attached to a bonus have not been met
- There is an ongoing investigation related to the account
4.4 Dormant Accounts
An account is considered dormant if there has been no login activity for a period of 12 consecutive months. MaxiSpin Casino may apply an administrative fee to dormant accounts, the details of which will be communicated via the registered email address before any deduction is made. The total administrative fees applied will not exceed the account balance.
5. Bonuses and Promotions
5.1 General Bonus Terms
MaxiSpin Casino offers a range of bonuses and promotions to eligible players, including but not limited to the Maxi Welcome Pack (100% up to NZ$1,000 plus 50 Bonus Spins plus Cashback on Day 1), weekend bonuses, free spins, and cashback offers. All bonuses are subject to specific terms that are published alongside each promotion.
5.2 Wagering Requirements
Most bonuses awarded at MaxiSpin Casino are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Wagering requirements and the games that contribute toward meeting them are detailed in the specific promotion terms. Players are advised to read all bonus terms carefully before opting in.
5.3 Bonus Eligibility
Bonuses are available to eligible players only and cannot be combined unless explicitly stated. MaxiSpin Casino reserves the right to:
- Withdraw any bonus offer at any time without prior notice
- Void bonus winnings where a bonus has been obtained through fraudulent means or in breach of these Terms
- Limit bonus eligibility to players who have not previously claimed the same promotion
5.4 Bonus Abuse
Attempting to exploit bonuses through systematic play strategies designed to take advantage of promotional offers, or participating in any coordinated bonus abuse scheme, is strictly prohibited. MaxiSpin Casino reserves the right to cancel accounts and forfeit associated balances where bonus abuse is identified.
6. Gameplay Rules and Fair Play
6.1 Game Integrity
All games available on the MaxiSpin Casino platform, including pokies, live dealer games, table games, and video poker titles from providers such as Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, and others, are powered by certified Random Number Generators (RNG) or live dealing systems that have been tested for fairness by independent third-party auditors. Game outcomes are determined by chance and cannot be predicted or manipulated.
6.2 Prohibited Conduct
The following conduct is strictly prohibited on the MaxiSpin Casino platform:
- Use of automated software, bots, or any form of artificial intelligence to gain an unfair advantage
- Collusion with other players
- Exploiting software errors, glitches, or misconfigured games
- Any form of cheating, fraud, or misrepresentation
- Attempting to launder money through casino deposits and withdrawals
Any winnings obtained as a result of prohibited conduct will be voided and the account closed.
6.3 Technical Failures
In the event of a technical failure, disconnection, or system error during gameplay, MaxiSpin Casino will not be held liable for any resulting loss. If a game round cannot be completed due to a verified technical fault on our end, any wagers placed in that round will be returned to your account balance.
7. Responsible Gambling
MaxiSpin Casino is committed to promoting responsible gambling and takes its obligations under the Gambling Act 2003 seriously. Gambling is intended to be an entertaining activity and should never be treated as a way to make money or resolve financial difficulties.
7.1 Responsible Gambling Tools
MaxiSpin Casino provides players with a range of tools to help manage their gambling activity:
- Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control spending
- Session Time Limits: Players can set reminders or limits on how long they spend playing in a single session
- Loss Limits: Players can cap the amount they are willing to lose over a set period
- Cool-Off Periods: Players can take a temporary break from gambling for a defined period
- Self-Exclusion: Players can request to be permanently excluded from the platform
To activate any of these tools, please contact our support team via https://maxispin-casino-nz.com/contact-us/ or access the relevant settings within your account.
7.2 Self-Exclusion
Players who wish to self-exclude from MaxiSpin Casino may request a self-exclusion period of a minimum of six months, with options for longer durations up to permanent exclusion. Once self-exclusion is activated, it cannot be reversed until the chosen period has elapsed. During self-exclusion, you will not receive marketing communications and will be unable to access your account.
If you believe you have a gambling problem, we encourage you to contact the New Zealand Problem Gambling Helpline on 0800 654 655, which is available 24 hours a day, seven days a week, or visit the Gambling Helpline website.
7.3 Protection of Vulnerable Players
MaxiSpin Casino does not knowingly allow persons experiencing gambling-related harm to continue gambling without offering appropriate support. If our team identifies behaviour consistent with problem gambling, we may contact the player directly, impose temporary account restrictions, or escalate the matter in accordance with our responsible gambling obligations.
8. Anti-Money Laundering and Financial Crime
MaxiSpin Casino operates in compliance with applicable anti-money laundering (AML) legislation and the Financial Transactions Reporting Act 1996 (New Zealand). We are required to monitor transactions, conduct due diligence on players, and report suspicious activity to the relevant authorities, including the New Zealand Police Financial Intelligence Unit where required by law.
Players must not use MaxiSpin Casino for any purpose connected with financial crime, including:
- Depositing funds derived from illegal activity
- Using the casino as a method of transferring funds between parties
- Structuring deposits to avoid detection thresholds
We reserve the right to freeze account balances, delay withdrawals, and report activity to law enforcement where we have reasonable grounds to suspect a player is engaged in financial crime.
9. Privacy and Data Protection
MaxiSpin Casino collects and processes personal data in accordance with the Privacy Act 2020 (New Zealand) and our Privacy Policy. By registering an account, you consent to the collection, storage, and processing of your personal information for the purposes of account management, identity verification, fraud prevention, and service improvement.
We do not sell your personal data to third parties. Data may be shared with licensed third-party service providers where necessary to operate the platform, including payment processors, identity verification services, and game providers. Full details of how your data is used are available in our Privacy Policy.
10. Intellectual Property
All content appearing on the MaxiSpin Casino website, including but not limited to graphics, logos, game interfaces, written content, and the MaxiSpin Casino name and branding, is the intellectual property of MaxiSpin Casino or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.
You may not copy, reproduce, distribute, publish, or otherwise exploit any content from the MaxiSpin Casino platform without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by applicable New Zealand law, MaxiSpin Casino and its affiliates, officers, employees, agents, and licensors shall not be liable for:
- Any loss of winnings, profits, or revenue arising from the use of the platform
- Any indirect, incidental, special, or consequential loss or damage
- Any interruption, suspension, or termination of the service
- Any errors, inaccuracies, or omissions in game content or promotional materials
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for any liability that cannot be lawfully excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (New Zealand).
12. Account Suspension and Termination
MaxiSpin Casino reserves the right to suspend, restrict, or permanently close a player’s account at its discretion, with or without prior notice, in circumstances including but not limited to:
- Breach of any provision of these Terms and Conditions
- Provision of false or misleading information during registration or verification
- Suspected fraudulent activity, collusion, or bonus abuse
- Non-compliance with identity verification requests
- Conduct that is abusive, threatening, or harassing toward staff or other players
- Receipt of a self-exclusion request
Where an account is closed due to a breach of these Terms, any remaining balance may be withheld pending investigation. Players who wish to close their account voluntarily may do so by contacting our support team.
13. Complaints and Dispute Resolution
13.1 Internal Complaints Process
If you have a complaint about any aspect of your experience at MaxiSpin Casino, we encourage you to raise it with our customer support team in the first instance via https://maxispin-casino-nz.com/contact-us/. We aim to acknowledge complaints promptly and to provide a substantive response within five business days.
13.2 Escalation
If you are not satisfied with the resolution provided by our support team, you may request that the matter be escalated to a senior member of our team. We will provide a final decision within 14 days of escalation.
13.3 External Dispute Resolution
Where a dispute cannot be resolved through our internal process, players may seek recourse through an independent dispute resolution body. Details of available dispute resolution services are available on request.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any dispute arising in connection with these Terms or your use of MaxiSpin Casino that cannot be resolved through our complaints process shall be subject to the jurisdiction of the New Zealand courts.
For New Zealand players, these Terms do not affect any statutory rights you may hold under New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
15. Contact Information
If you have any questions about these Terms and Conditions or require assistance with your account, our customer support team is available to help. You can reach us through the contact form available at https://maxispin-casino-nz.com/contact-us/.
We are committed to responding to all enquiries in a timely and professional manner. For urgent account matters, including requests to activate responsible gambling tools or self-exclusion, please indicate the urgency of your request when submitting your enquiry.