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Privacy Policy

MaxiSpin Casino > Privacy Policy
Last updated: 25/04/2026
Relevance verified: 25/04/2026

Who We Are and Why This Policy Exists

MaxiSpin Casino operates the website maxispin-casino-nz.com and provides online gaming services to players in New Zealand. Our registered address is Level 2, 40 Lady Elizabeth Lane, Wellington 6011, New Zealand. The casino holds licence number ALSI-122405031-FI2.
This Privacy Policy explains what personal information we collect from you, why we collect it, how it is used, who it may be shared with, and what rights you have over your own data. It applies to everyone who visits our website, registers an account, or contacts us through any channel. By using MaxiSpin Casino, you acknowledge that you have read and understood this document.
We take our obligations under New Zealand’s Privacy Act 2020 seriously, and we have structured our data practices around its thirteen Information Privacy Principles. Where our operations involve players or data that may also fall under other applicable frameworks, we meet those obligations too.

What Information We Collect

Information You Give Us Directly

When you register an account or interact with our platform, you provide us with information such as:

  • Your full name and date of birth
  • Residential address in New Zealand
  • Email address and phone number
  • Username and password
  • Copies of identity documents (passport, driver’s licence, or other government-issued ID) submitted during our verification process
  • Proof of address documents such as a recent utility bill or bank statement
  • Payment details including card numbers, bank account information, or cryptocurrency wallet addresses
  • Any communications you send us via email, live chat, or our contact form at maxispin-casino-nz.com/contact-us

Information Collected Automatically

When you access our website or use our platform, we and our technology partners collect certain technical data automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, session duration, and navigation paths
  • Game activity including sessions, wagers, wins, and transaction history
  • Cookies and similar tracking technologies (covered in detail in our separate Cookie Policy)
  • Referral source if you arrived via a link

Information from Third Parties

To comply with legal requirements and to protect both you and our platform, we may receive personal information about you from:

  • Identity verification providers and anti-money laundering screening services
  • Payment processors and financial institutions that handle your transactions
  • Credit reference agencies or fraud prevention databases
  • Publicly available registers where permitted by law

Why We Collect and Use Your Information

We collect personal information only for lawful, specific purposes. We do not collect more than we need.

To Provide and Manage Your Account

We need your personal information to create and maintain your player account, process deposits and withdrawals, credit bonuses, track your gaming activity, and resolve any disputes that arise. Without this information, we cannot provide you with our services.

To Verify Your Identity and Age

New Zealand law requires online gaming operators to confirm that players are aged 18 or over before permitting real-money play. This is a legal obligation, not a commercial choice. We verify your identity using the documents you submit and, where necessary, by checking them against third-party verification databases. This process also supports our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which requires us to conduct customer due diligence on all players.

To Comply with Legal Obligations

As an operator holding licence number ALSI-122405031-FI2, we are subject to regulatory requirements that require us to retain certain records, report suspicious transactions, and cooperate with lawful requests from authorities. These obligations take precedence and we process data for this purpose regardless of any other preference you may express.

To Prevent Fraud and Protect Security

We use your information to detect and prevent fraudulent activity, money laundering, problem gambling indicators, and any other misuse of our platform. This includes monitoring gameplay patterns, transaction behaviour, and account activity.

To Support Responsible Gambling

MaxiSpin Casino takes responsible gambling seriously. We use your gaming data to identify patterns that may indicate gambling-related harm, to apply the limits or restrictions you request, and to enforce self-exclusion where appropriate. New Zealand’s Gambling Act 2003 places duties on gambling operators to minimise harm, and this use of your data is central to meeting that duty.

To Communicate with You

We use your contact details to send you:

  • Account-related notifications such as deposit confirmations, withdrawal status updates, and security alerts
  • Responses to your support enquiries
  • Promotional and bonus information, but only if you have opted in to receive marketing communications

You can opt out of marketing messages at any time by contacting us at support@maxispin-casino-nz.com or by using the unsubscribe option in any marketing email we send.

To Improve Our Services

We analyse aggregated and, where appropriate, anonymised data to understand how players use our platform, which games are popular, and where we can improve the experience. This kind of analysis does not identify you individually.

How Long We Keep Your Information

We retain your personal information for as long as your account remains active. Once you close your account, we are legally required to retain certain records for a minimum period to satisfy our AML/CFT and regulatory obligations. Under the AML/CFT Act, transaction and identity records must generally be held for at least five years from the date of the last transaction or the end of the customer relationship.
Financial and gaming records may be kept for longer if required by law, if there is an ongoing dispute, or if we have a legitimate regulatory reason to do so. When retention is no longer necessary, we securely delete or anonymise the data.

Who We Share Your Information With

We do not sell your personal information to anyone. We share it only in the specific circumstances described below.

Service Providers

We work with trusted third-party companies that provide services on our behalf, including:

  • Payment processing providers (such as those handling Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, and Ethereum transactions)
  • Identity verification and KYC service providers
  • Game software providers including Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, and others whose games are hosted on our platform
  • Customer support platform operators
  • Email delivery and communication providers
  • Fraud detection and cybersecurity services

These service providers are contractually bound to use your data only for the purpose of delivering their services to us and to maintain appropriate security standards.

Regulatory and Law Enforcement Authorities

We will disclose personal information to regulators, law enforcement agencies, courts, or other public authorities when required by law, when responding to a lawful request, or when we believe disclosure is necessary to prevent fraud, protect our players, or protect the integrity of our platform. This includes cooperation with New Zealand authorities under the Gambling Act 2003 and the AML/CFT Act.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change before your data is transferred to a new party under a different privacy policy.

International Transfers of Data

Some of our service providers operate outside New Zealand. When your data is transferred to or processed in another country, we take steps to ensure it receives equivalent protection to what New Zealand law requires. This may include contractual safeguards or using providers in jurisdictions that maintain comparable privacy standards. Where we transfer data internationally, we do so only for the purposes described in this policy and subject to appropriate protections.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to keep you logged in, remember your preferences, analyse traffic, and support certain features. For full details on what cookies we use and how you can manage them, please read our Cookie Policy, which is available on the website. You can adjust your cookie preferences at any time through your browser settings or via our cookie management tool.

Security of Your Information

We use industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or loss. These include:

  • SSL/TLS encryption for data transmitted between your device and our servers
  • Secure storage of identity documents and financial records
  • Access controls that limit who within our organisation can view sensitive data
  • Regular security assessments of our systems

No system is completely immune to risk. If a security incident affects your personal information in a way that poses a serious risk, we will notify you and the relevant authorities in accordance with our obligations under the Privacy Act 2020.

Your Rights Under New Zealand Law

The Privacy Act 2020 gives you specific rights over your personal information. These include:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will respond to a verified access request within 20 working days. In some cases, we may need to withhold information if disclosure would compromise a third party’s privacy or prejudice an ongoing investigation.

Right to Correction

If you believe any information we hold about you is inaccurate, incomplete, or misleading, you have the right to ask us to correct it. We will either make the correction or, if we decline, attach a note to the record explaining your request.

Right to Object to Direct Marketing

You can ask us to stop using your contact details for promotional purposes at any time, and we will honour that request without penalty.

How to Exercise Your Rights

To make a request related to your personal information, contact our team at:

We may need to verify your identity before processing your request to protect your account from unauthorised access.

Children and Minors

Our platform is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has created an account or provided us with personal information, we will close the account, delete the information, and refund any real-money deposits in accordance with applicable law. If you believe a minor has accessed our platform, please contact us immediately at support@maxispin-casino-nz.com.

Responsible Gambling and Your Data

MaxiSpin Casino supports responsible gambling tools including deposit limits, session limits, loss limits, cooling-off periods, and self-exclusion. When you activate any of these tools, we record your instructions and they are treated as binding. Your data may also be used to identify signs of gambling harm proactively, in line with our duties under the Gambling Act 2003.
If you self-exclude, your data is retained for the duration of the exclusion period and for the legally required period afterwards. We will not use your contact details to send marketing communications during a self-exclusion period.
For support and resources related to gambling harm in New Zealand, you can contact the Problem Gambling Foundation, call the Gambling Helpline on 0800 654 655, or visit gamblingtherapy.org.

Complaints

If you believe we have handled your personal information in a way that breaches the Privacy Act 2020, you have the right to make a complaint. We ask that you contact us first so we have the opportunity to address your concern:

If you are not satisfied with how we handle your complaint, you can refer it to the Office of the Privacy Commissioner of New Zealand at privacy.org.nz or by calling 0800 803 909.

Changes to This Privacy Policy

We review this Privacy Policy from time to time and may update it to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you via email or through a notice on our website. Continued use of MaxiSpin Casino after any update takes effect constitutes your acknowledgement of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal information, please get in touch:

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