License Information

Operator Details and Corporate Registration

MaxiSpin Casino (accessible at maxispin-casino-nz.com) is operated by a legal entity incorporated under the laws of Curaçao. The operator’s full corporate name, registration number, and registered address are set out in the Terms and Conditions available on this website. The registered office is located in Curaçao, which constitutes the operator’s principal place of business for the purposes of its gaming licence obligations. All corporate correspondence and formal legal notices shall be directed to the contact details specified in the Terms and Conditions and on the Contact Us page of this website.

Players are encouraged to review the Terms and Conditions in full prior to registration, as those documents contain the complete legal framework governing the relationship between the operator and each account holder.

Licence and Regulatory Authority

Issued Licence

MaxiSpin Casino holds a valid online gaming licence issued under the authority of the Curaçao Gaming Authority (CGA). The licence number assigned to this operator is ALSI-122405031-FI2. This licence authorises the operator to offer remote interactive gaming services, including casino games, slots, live dealer games, and related products, in accordance with the conditions stipulated by the CGA and the applicable provisions of the National Ordinance on Games of Chance (Landsverordening op de kansspelen, LOK), as enacted in December 2024 and in force from January 2025.

The Curaçao Gaming Authority is a government regulatory body established to supervise and regulate the online gaming industry operating in and from Curaçao. The CGA is responsible for:

• Issuing and renewing online gaming licences to qualifying operators;
• Enforcing compliance with licence conditions, player protection requirements, and AML/CFT obligations;
• Maintaining a public register of licensed operators;
• Overseeing disputes escalated to its jurisdiction;
• Supervising compliance with the LOK framework on an ongoing basis.

Players may verify the validity of this licence directly through the official CGA licence register at www.gamingcontrolcuracao.org.

Licence Type

The licence held by MaxiSpin Casino is a B2C Online Gaming Licence issued under the LOK framework. This category of licence covers the direct provision of online gambling services to end consumers (players), including casino-style games, video slots, table games, and live dealer products. The B2C licence requires the operator to demonstrate ongoing compliance with financial integrity standards, player protection measures, technical certification requirements, and AML/CFT obligations as a condition of continued authorisation.

Territory of Service and Eligibility

Service Territory

MaxiSpin Casino provides its services internationally, including to players located in New Zealand. New Zealand does not prohibit residents from accessing and using offshore-licensed online gambling platforms. As confirmed by the New Zealand Department of Internal Affairs, the restriction under the Gambling Act 2003 applies to operators offering remote interactive gambling services within New Zealand, and does not extend to individual players accessing gambling services hosted and operated offshore. MaxiSpin Casino operates exclusively from offshore infrastructure and does not hold a New Zealand domestic gambling licence.

Players are solely responsible for ensuring that their use of this platform complies with the laws of their own jurisdiction prior to registration. The operator reserves the right to restrict access from territories where applicable law prohibits the use of offshore gambling services.

Age Restriction

Access to MaxiSpin Casino is strictly restricted to individuals who are 18 years of age or older. This minimum age requirement applies regardless of the age of majority in the player’s country of residence, as 18 years constitutes the operator’s absolute minimum threshold. The operator employs mandatory age verification procedures as part of its Know Your Customer (KYC) process. No account will be permitted to place real-money wagers until age verification has been completed to the operator’s satisfaction. Any account found to have been registered or used by a person under the age of 18 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be escalated in accordance with applicable regulatory obligations.

Know Your Customer (KYC) and Identity Verification

MaxiSpin Casino operates a mandatory KYC programme in accordance with the requirements of its CGA licence and applicable AML/CFT standards. The KYC process is applied to all account holders and is designed to:

• Verify the identity and age of each player prior to the processing of withdrawals or at any earlier point the operator deems appropriate;
• Confirm the player’s country of residence and assess applicable jurisdictional restrictions;
• Prevent the use of the platform by minors, sanctioned individuals, or persons appearing on applicable watch lists;
• Detect and prevent the use of fraudulent documentation or misrepresented personal details.

Documents Typically Required

Players may be requested to provide any or all of the following documents as part of the KYC process:

• A valid government-issued photographic identity document (passport, national identity card, or driver’s licence);
• Proof of residential address dated within the preceding three months (utility bill, bank statement, or equivalent official document);
• Proof of ownership of the payment method used for deposits or withdrawals (e.g. a copy of a bank card showing the last four digits, or a screenshot of an e-wallet account in the player’s name);
• Source of funds documentation where required by the operator’s risk-based assessment procedures.

Players are required to ensure that all information provided during registration and throughout the account lifecycle is accurate, current, and complete. Submission of false, misleading, or fraudulent documentation constitutes a material breach of the Terms and Conditions and may result in permanent account closure and forfeiture of funds, in addition to referral to relevant authorities where applicable.

Anti-Money Laundering and Counter-Terrorism Financing Policy

MaxiSpin Casino maintains a formal Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) programme that is compliant with the requirements of the CGA and consistent with the standards set out in the Financial Action Task Force (FATF) Recommendations. The AML/CTF programme encompasses the following key elements:

• Risk-based approach: The operator applies a risk-based methodology to the assessment of player accounts, transactions, and activity patterns. Accounts presenting elevated risk indicators are subject to enhanced due diligence, including requests for additional documentation and source of funds evidence;
• Transaction monitoring: The operator employs automated and manual processes to monitor player transactions on an ongoing basis. Unusual transaction patterns, structuring behaviour, and activity inconsistent with a player’s stated profile are flagged for review;
• Politically exposed persons (PEPs) and sanctions screening: All players are screened against applicable PEP databases and international sanctions lists at the point of registration and periodically thereafter. Players identified as PEPs are subject to enhanced due diligence as a matter of policy;
• Suspicious activity reporting: Where the operator identifies activity that gives rise to a reasonable suspicion of money laundering or terrorism financing, it is obligated to file a suspicious activity report with the relevant competent authority in accordance with applicable legal obligations. The operator is legally prohibited from disclosing to affected players that such a report has been filed;
• Staff training: Personnel involved in compliance, customer support, and account management functions receive regular training on AML/CTF obligations and on the identification of suspicious behaviour.

Winnings may only be withdrawn to a payment method in the account holder’s own name. The operator does not process payments to or from third-party accounts under any circumstances.

Data Protection and Privacy

MaxiSpin Casino processes personal data in accordance with its Privacy Policy, which is available in full on this website. The operator’s data handling practices are designed to meet applicable international standards for personal data protection. In summary:

• All data transmissions between players and the platform are protected using Transport Layer Security (TLS) encryption, consistent with current industry standards for financial services and e-commerce;
• Personal data is collected only to the extent necessary for the purposes of account administration, identity verification, regulatory compliance, and the provision of services;
• Player data is not sold to third parties. Sharing with third parties is limited to cases where it is required for service delivery (e.g. payment processors), compelled by law, or required by the operator’s regulatory obligations;
• Players have the right to request access to personal data held about them, to request correction of inaccurate data, and to submit a complaint regarding data handling practices by contacting the operator via the details set out in the Privacy Policy;
• The operator retains personal data for periods prescribed by applicable law and licence conditions, after which data is deleted or anonymised in accordance with documented retention policies.

For full details of data collection purposes, retention periods, third-party recipients, and player rights, players should refer to the Privacy Policy.

Responsible Gambling

MaxiSpin Casino is committed to the promotion of responsible gambling practices and to minimising the risk of gambling-related harm. The operator recognises that gambling can become problematic for a minority of individuals and has implemented the following measures to support player welfare:

Player-Controlled Limits and Tools

• Deposit limits: Players may set daily, weekly, or monthly deposit limits through their account settings. Once set, a limit reduction takes effect immediately; an increase is subject to a cooling-off period before it becomes operative;
• Session time limits: Players may set limits on the duration of individual gaming sessions;
• Loss limits: Players may set limits on the amount they are willing to lose within a defined period;
• Reality checks: Players may elect to receive periodic notifications reminding them of the time elapsed during a gaming session;
• Self-exclusion: Players who wish to suspend their access to the platform may apply for a temporary or indefinite self-exclusion through their account settings or by contacting the customer support team. A minimum self-exclusion period of six months is available in accordance with CGA licence conditions. During any self-exclusion period, the operator will not send promotional communications to the excluded account holder;
• Account cooling-off period: A short-term break option is available for players who wish to pause their account for a defined period without initiating a full self-exclusion.

Support Organisations

Players who are concerned about their gambling behaviour, or who are supporting someone they believe may be experiencing gambling-related difficulties, are encouraged to seek assistance from independent support organisations. The following resources are available at no cost:

• Problem Gambling Foundation of New Zealand – www.pgf.nz
• Gambling Helpline (New Zealand) – 0800 654 655 (available 24 hours, 7 days a week)
• BeGambleAware – www.begambleaware.org
• Gambling Therapy – www.gamblingtherapy.org

MaxiSpin Casino does not direct promotional communications to individuals who have self-excluded or who have registered with third-party exclusion schemes where such registration is communicated to the operator.

Game Fairness and Technical Integrity

All casino games offered on the MaxiSpin platform utilise certified Random Number Generator (RNG) technology. RNG systems are subject to testing and certification by independent third-party testing laboratories to confirm that game outcomes are genuinely random, that published Return to Player (RTP) percentages are accurate, and that no systematic bias exists in favour of the operator. Live dealer games derive their randomness from physical processes conducted by trained human dealers in real time, monitored by multiple camera feeds and subject to ongoing operational oversight.

The operator publishes RTP information for games where required by applicable standards. Players are advised to review this information and to treat gambling as a form of entertainment rather than a reliable source of income.

Dispute Resolution

Internal Complaints Process

Players who have a complaint or dispute in respect of any aspect of the operator’s services should, in the first instance, contact MaxiSpin Casino’s customer support team via live chat or the contact form available on the website. The operator commits to acknowledging receipt of a formal complaint within one business day and to providing a substantive response within a reasonable period, having regard to the complexity of the matter.

Escalation to the Regulator

Where a complaint has not been resolved to the player’s satisfaction following the internal complaints process, the player may escalate the matter to the Curaçao Gaming Authority. The CGA operates as the competent regulatory authority for complaints involving operators licensed under the LOK. Details of how to submit a complaint to the CGA are available on its official website at www.gamingcontrolcuracao.org.

Alternative Dispute Resolution

In accordance with the requirements of the CGA licensing framework, the operator maintains access to an approved Alternative Dispute Resolution (ADR) provider. The ADR provider operates independently of the operator and is authorised to review unresolved disputes submitted by players. Details of the applicable ADR provider and the process for submitting a dispute for ADR review are set out in the Terms and Conditions. The ADR process is available to players at no charge.

Governing Law

Unless otherwise specified in the Terms and Conditions, disputes arising between the operator and a player shall be subject to the laws of Curaçao and the jurisdiction of the competent courts of Curaçao, without prejudice to any mandatory consumer protection rights that may apply under the laws of a player’s country of residence.

Updates to This Page

The information set out on this page is subject to periodic review and update to reflect changes in the operator’s regulatory status, licensing conditions, or applicable law. Players are advised to review this page periodically. Material changes to the operator’s licence or regulatory status will be communicated to registered account holders in accordance with the notification provisions set out in the Terms and Conditions.

For any queries relating to the information on this page, players may contact the operator’s compliance team via the contact details set out on the Contact Us page of this website.